Privacy Policy

Effective Date: [2025/07/31]

This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you use our website and services.

1. Information We Collect

We may collect the following personal information when you interact with us:

Full name
Email address
Phone number
Travel dates and itinerary preferences
Passport or identification information (if required for bookings)
Payment or billing information (if applicable)
Any other information you voluntarily provide via forms, emails, or during tour arrangements

2. How We Use Your Information

We use your information solely for the purpose of providing our services, including:

Responding to your enquiries or quote requests
Organising and customising your tour
Booking accommodations, tickets, and transport on your behalf
Providing escort and interpretation services
Sending important updates about your booking
Improving our services and customer experience

We do not sell or rent your information to any third parties.

3. Information Sharing

We may share your personal information only with trusted third-party service providers (e.g. hotels, transportation, booking platforms) as necessary to fulfil your tour arrangements.

All third parties are required to handle your data in accordance with applicable privacy laws and for the purpose of delivering the agreed services only.

4. Data Storage and Security

We store your personal information securely and take reasonable measures to protect it from unauthorised access, loss, or misuse.

Your data may be stored on secure cloud-based platforms and may be accessed by authorised staff located in Japan or Australia.

5. Cookies and Analytics

Our website may use cookies and analytics tools to collect anonymised data about website traffic and user behaviour. You can disable cookies in your browser settings at any time.

6. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate or outdated data
Request deletion of your data (where applicable by law)
Withdraw consent for future use

To exercise your rights, please contact us at the email address below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

[Business/Guide Name]
Email: [info@aussiehide.com]
Phone: [Insert Contact Number]
Based in: Melbourne, Australia & Osaka, Japan